FREQUENTLY ASKED QUESTIONS
Where are you based?
We are located in Perth, Western Australia. Click here for a list of our Retail Outlets
What are the delivery charges/fees?
Delivery fees (if any) are determined by the total amount in the cart. The more you buy, the cheaper delivery is until it's free. Click here for more delivery information
For example ‒ 3m³ cubic meters of any product has a delivery fee of $60.00 and 4m³ cubic meters of any product has a delivery fee of $50.00
What is the delivery turnaround from placing an order?
Orders are usually dispatched within 1 to 3 business days. Click here for more delivery information
Can I request priority delivery?
Yes, we can offer same day delivery if requested prior to 10:00. An additional charge is incurred for priority delivery. Click here for more delivery information
What is your minimum delivery volume?
Our minimum delivery is 2m³ cubic meters (equivalent to 2½ trailer loads). Click here for more delivery information
How much does a cubic meter cover?
This depends on what you're using it for. Click here for more installation suggestions
How will I know when my order is coming?
Exact schedules are not provided unless priority delivery has been selected. Updates are sent via email when your order is Awaiting Shipment, Awaiting Pickup, Shipped and Complete
Can I request a refund after I have received my products?
No, we have a strict no returns policy unless the wrong product was delivered. This is due to no service able to re-collect bulk material and contamination issues
How do I cancel my order?
Contact us on 1300 850 660 between business hours to cancel your order prior to it's scheduled shipment. Cancellations incur a 3% administration fee
How do I use my store credit?
Store credit can be claimed at the Checkout stage. Click here for more information on ordering online
Where can I view the products before buying?
Our products can be found at most Garden Centres, Landscape Yards and Nurseries. Click here for a list of our Retail Outlets
Where are you located if I want to pickup?
What size are your trucks?
Our trucks vary in size depending on the volume of your order. Our smallest truck is 2.1m wide.
What if I am not present at time of delivery?
Our drivers will follow your unloading instructions and may contact you to ensure your products are placed in the right location
What are your coloured products made of?
The Coloured product range is made from a selection of recycled timbers or forestry wood-chips that are dyed with water based colourants for aesthetic purposes only
What products are best for windy areas?
We recommend choosing coarse wood-chips from our Premium Wood-chip range for windswept areas
What products are recommended for aesthetic purposes?
We recommend choosing wood-chips from our Premium Wood-chip or Coloured Wood-chip range for pure aesthetic use. These will also conserve water!