‚Äč

FAQ

FREQUENTLY ASKED QUESTIONS

 

Where are you based?

We are located in Perth, Western Australia. Click here for a list of our Retail Outlets

 

What are the delivery charges/fees?

Delivery fees are determined by the total volume (in cubic meters) and your delivery location (by postcode). Higher volumes attract cheaper delivery fees and orders over $1,500.00 are entitled to free delivery within metropolitan suburbs. Click here for more delivery information

 

What is the delivery turnaround from placing an order?

We offer Standard Delivery which are dispatched within 2 to 3 business days or Express Delivery which are dispatched within 24 hours. Click here for more delivery information

 

Can I request priority delivery?

Yes, we can provide Express (same-day) Delivery if requested prior to 12:00pm. An additional charge is incurred for Express Delivery. Click here for more delivery information

 

What is your minimum delivery volume? 

Our minimum order for delivery is 1m³ cubic meter (equivalent to 1.3 trailer loads). Click here for more delivery information

 

How much does a cubic meter cover?

The coverage of 1 cubic meter depends on what thickness you apply the product at. Our recommendation is 1 cubic meter to every 10 square meters when applied at 100 millimeters. Click here for more installation suggestions

 

How will I know when my order is coming?

Exact schedules are not provided unless requested. Updates are sent via email when your order has Delivery Scheduled and Complete.

 

Can I request a refund after I have received my products?

Unless the wrong product has been delivered we do not offer refunds. 

 

How do I cancel my order?

Please contact us on 1300 850 660 or via email reply to your Order Confirmation between business hours to cancel your order prior to it's scheduled shipment. Cancellations incur a 3% administration fee where payment has already been received. 

 

How do I use my store credit?

Store credit can be claimed at the Checkout stage. Click here for more information on ordering online

 

Where can I view the products before buying?

Our products can be found at most Garden Centres, Landscape Yards and Nurseries. Click here for a list of our Retail Outlets

 

Where are you located if I want to pickup?

Click here for a list of our Retail Outlets

 

What size are your trucks?

Our trucks vary in size depending on the volume of your order. Our smallest truck is 1.9m wide.

 

What if I am not present at time of delivery?

Our drivers will follow your unloading instructions and will contact you to ensure your products are placed in the right location if requested on your Order Comments.

 

Are your products artificially coloured?

No... None of our products have been dyed or artificially coloured. Our products are naturally red and brown.

 

What products are best for windy areas?

We recommend choosing a coarse Woodchips such as the eco Marri Woodchip for verges and windswept areas 

 

What products are recommended for aesthetic purposes?

We recommend choosing a Woodchip for pure aesthetic use. Don't worry, these will still conserve water and do wonders for your garden!