FAQ

FREQUENTLY ASKED QUESTIONS

 

Where are you based?

Our operations and head office are based in Perth, 6005 and Busselton, 6280

 

What are the delivery charges/fees?

Delivery fees (if any) are determined by the total amount in the cart. The more you buy, the cheaper delivery is until it's free

For example3m³ cubic meters of any product has a delivery fee of $60.00 and 4 cubic meters of any product has a delivery fee of $50.00 

 

What is the delivery turnaround from placing an order?

Orders are usually dispatched within 1 to 3 business days

 

Can I request priority delivery?

Yes, we can offer same day delivery if requested prior to 10:00. An additional charge is incurred for priority delivery

 

What is your minimum delivery volume? 

Our minimum delivery is 2m³ cubic meters (equivalent to  trailer loads)

 

How much does a cubic meter cover?

This depends on what you're using it for. For our recommendations click here

 

How will I know when my order is coming?

Updates are sent via email when your order is Awaiting Shipment, Awaiting PickupShipped and Complete

 

Can I request a refund after I have received my products?

No, we have a strict no returns policy

 

How do I cancel my order?

Contact us on 1300 850 660 to cancel your order prior to delivery. Cancellations incur a 3% administration fee

 

How do I use my store credit?

Store credit can be claimed at the Checkout stage

 

Where can I view the products before buying?

Our products can be found at most Garden Centres, Landscape Yards and Nurseries. Contact us on 1300 850 660 for your nearest stockyard

 

Where are you located if I want to pickup?

Contact us on 1300 850 660 for your nearest stockyard

 

What size are your trucks?

Our trucks vary in size depending on the volume of your order. Our smallest truck is 2.1m wide

 

What if I am not present at time of delivery?

Our drivers will follow your unloading instructions and may contact you to ensure your products are placed in the right location